1General Provisions

The cancellation and refund terms outlined on this page apply to all yacht and boat charter reservations made through alanyayachts.com with Teovento Travel Agency Turizm Ticaret LTD. STI. By completing your reservation, you acknowledge that you have read and accepted these terms.

2Deposit and Advance Payment

To confirm your reservation, a deposit of 20% of the total charter fee is required. This advance payment ensures that the yacht you have selected is completely blocked for your chosen date and time and prevents it from being allocated to other customers.

When a reservation is made, the yachts we work with are not offered to other customers for that specific day and time. Therefore, the deposit system both guarantees your reservation and secures the commitments between yacht owners and our company. Particularly in case of last-minute cancellations, we may have a payment obligation to the yacht owner; this is why an advance payment guarantee is necessary.

3Customer-Initiated Cancellation

Reservation cancellations are evaluated according to the time remaining until the tour start time as follows:

• Cancellations made MORE THAN 48 hours before tour start: The FULL deposit is refunded. In this case, we can provide a full refund as no financial obligation arises with the yacht owner under our agreement.
• Cancellations made WITHIN THE LAST 48 HOURS before tour start: The deposit is non-refundable. For cancellations within this timeframe, our company incurs a payment obligation to the yacht owner; therefore, your deposit cannot be refunded.
• Good Faith Policy (Last 24 Hours): If you must cancel within the last 24 hours due to unavoidable circumstances and our company can find a new customer for the same date, your deposit will be refunded. We always make our best efforts in such situations, but cannot guarantee it; it depends entirely on securing a new booking.

4No-Show

No refund will be issued if you fail to arrive at the designated meeting point at the reservation time. The yacht is ready and waiting for you at the scheduled time with the crew assigned. In this case, the tour is considered completed and paid amounts are non-refundable.

If you anticipate any delay or issues, please contact our company immediately by phone. We strive to find solutions in reasonable circumstances.

5Cancellation Due to Adverse Weather (Company-Initiated)

The safety of our guests is our top priority. If the captain and our company determine that going out to sea is unsafe due to adverse weather conditions (storm, extremely high waves, dangerous winds, etc.), the tour will be cancelled or postponed.

In this case, the following options are offered:

• An alternative date is offered; if suitable, your reservation is transferred to the new date with no additional charge.
• If the alternative date does not suit you, the FULL amount paid (including deposit) is refunded.

No deductions are made for weather-related cancellations, and all rights belong to the guest.

6Force Majeure

In cases where the tour becomes impossible to conduct due to circumstances beyond our company's control and unforeseen, such as earthquakes, epidemics, war, government decisions, port closure orders, national mourning, or state of emergency, the following options are offered:

• Alternative date proposal and transfer of reservation to the new date
• Full refund of the amount paid

Force majeure events are legally beyond the responsibility of the parties and do not create liability rights for either party.

7Service Modifications

Minor changes may be made to the tour program, route, or assigned vessel due to operational requirements, safety reasons, or unexpected technical circumstances. Such changes are planned in a way that does not compromise the fundamental nature of the tour and the quality of service provided.

Significant changes are communicated to our guests in advance by phone or message, and their approval is obtained. If the change is not suitable for you, your right to cancel is reserved and the amount paid will be refunded.

8Late Arrival and Meeting Point

For a smooth tour start, you are required to be at the designated meeting point at least 15 minutes before the tour departure time. This time is necessary for completing boarding procedures and providing the safety briefing.

No refund will be issued if the tour is delayed, shortened, or cancelled due to guest-caused delays. Since the yacht and crew are ready at the scheduled time, no fee refund applies when the responsibility for delay lies with the guest.

9Limitation of Liability

All our yacht charter operations are conducted under TURSAB licensed agency status (No: 12451) and are secured with mandatory travel insurance. Accidents, injuries, or medical emergencies that may occur during the tour are evaluated under insurance coverage.

However, we would like to note that responsibility for personal belongings, valuables, electronic devices, cash, and similar items lies directly with the guest. Our company cannot be held responsible for the loss, damage, or theft of such items.

10Insurance and Assurance

Throughout the tour, all our guests are covered by the package tour insurance mandated by TURSAB. This insurance comes into effect in case of possible accidents, health issues, or situations requiring emergency intervention.

If you would like information about insurance coverage, limits, and details, you can contact us by phone during or before the reservation process.

11Complaints and Dispute Resolution

Guest satisfaction is our top priority. If you have any complaints, dissatisfaction, or disputes, please first call our company to share the situation with us. Most issues can be resolved immediately or in a short time in a friendly manner.

If a solution cannot be reached through phone communication, you can submit a formal complaint to us in writing or exercise your right to apply to the TURSAB Consumer Arbitration Board and Arbitration Committee. Alanya (Antalya) Courts and Execution Offices have jurisdiction for dispute resolution.

12Contact Information

For cancellation requests, refund processes, reservation changes, or any questions about these terms, you can reach us through the following contact channels:

• Address: Mahmutlar Mah. 212 sokak No: 23/27 Alanya / Antalya
• Phone: +90 532 675 9029
• TURSAB Agency No: 12451 (Teovento Yachting and Tours)